Customer Care Executive

We are looking for an experienced Customer Care Executive to be responsible for engaging with key customers by building and preserving trusting relationships.

Responsibilities:

• Monitor relationships with existing customers through CRM systems. 
• Ensure the CRM system provides an effective sales funnel. 
• Develop and implement marketing techniques that will drive new customers. 
• Set specific marketing strategies to retain customers.
• Creating emails and other content as part of a wider marketing campaign. 
• Answering customer queries and dealing with complaints.
• Support the Senior CRM manager to define and develop the retention strategy
• Keeping customers updated on the latest products in order to increase sales.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.

Skills:

• Graduates preferred
• A minimum of 1+ years experience. Freshers are also welcome.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• Maintain a positive attitude focused on customer satisfaction.

Interview Process:

HR Round

Face to face Technical round