We are hiring a customer relationship executive for Customer service processes/UK Retention having 1-6 years of experience and is able to handle good customer relation.
Job Description:
- Build and maintaining relationships with key customers.
- Oversee the relationship with customers handled by your team.
- Resolve customer complaints quickly and efficiently.
- Expand the customer base.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organisation to plan strategically.
- Conduct business reviews using CRM programs.
- Know your competition and strategies accordingly.
Requirements:
- A minimum of 2 years experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- A bachelor’s degree in Administration or related field.
Key Skills: International sales, Customer support, customer service, technical support, naukri, monster, indeed.
