We are looking for a commercial, customer centric, E-Commerce Manager with at least 5 years of proven track record in delivering successful business outcomes to medium size enterprises in the luxury goods sector.

Main Responsibilities include

• Run the E-Commerce department and to deliver excellence within agreed budgets
• Responsible for all monthly E-Commerce reporting and P&L analysis
• Collaboration with Digital Marketing Agency, PPC, SEO
• In depth tracking and analysis of customer behaviour
• Optimising of products and customer user journey to deliver sales targets
• Manage a small team, coaching and training
• Trouble-shooting to ensure the website is trading continuously
• Partner with other Head Office departments where necessary (PR, Digital Marketing) to deliver localised and international user experience that develop the brand profile
• Build, develop and manage all web development and related projects in collaboration with the Digital Marketing Executive

Managing and executing promotional campaigns. 

Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.

Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.
 

Person specification

• At least 5 years' experience in E-Commerce and Digital Marketing within a luxury or premium background 
• Proven track record managing multiple digital touch points including social media and delivering growth at a global scale
• Proven track record managing digital channel ROI and delivering profitability for brands
• Ability to prioritise multiple projects in a busy environment
• Excellent team management skills and previous experience in managing a team
• Strong budget management, you are analytical and have a keen eye for detail
• Resourceful and a confident individual that has the motivation to take a project from start to completion
• Innovative and creative, with a strong understanding of the luxury landscape
• A creative thinker with strong technical know-how, and knowledge of digital marketing channels and social media platforms