House of Quadri Job: CRM Specialist with Salesforce

House of Quadri - Lab Grown Diamond Jewellery

Mumbai, Maharashtra, India
Up to ₹50,000 /mo
Full Time
CRM Executive
Mid-Level
Posted 18 Apr 2026

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Job Description

We are looking for a CRM Specialist with strong Salesforce experience to manage, optimize, and scale our customer relationship management systems. This role will support sales, marketing, and client services by ensuring accurate data, meaningful insights, and well-executed customer journeys.

Responsibilities

CRM Management & Data Ownership

Own and manage the complete customer database within Salesforce

Ensure accuracy, hygiene, and consistency of customer data across systems

Integrate and sync data between Salesforce, Shopify, and the ERP system

System Integration & Operations

Oversee data flow between CRM, e-commerce (Shopify), and production ERP

Troubleshoot system inconsistencies and coordinate with tech/vendors when required

Maintain structured workflows for customer lifecycle management

Reporting & Analytics

Build and maintain dashboards and reports for sales, marketing, and management teams

Analyze customer behavior, purchase patterns, and lifecycle metrics

Provide actionable insights to improve conversion, retention, and LTV

CRM Architecture & Development

Design and implement CRM structures, pipelines, and workflows

Support automation initiatives (email flows, segmentation, triggers, etc.)

Continuously optimize CRM processes as HOQ scales

Cross-functional Collaboration

Work closely with retail, marketing, e-commerce, and operations teams

Support campaign execution through segmentation and data extraction

Enable sales teams with structured customer insights and tracking

Requirements

- 2+ years of hands-on Salesforce CRM experience - Strong understanding of CRM data management, segmentation, and reporting - Experience supporting sales and marketing teams in a retail or luxury environment - Comfortable working with customer data, analytics, and performance metrics - Strong attention to detail and organizational skills - Clear communication skills and ability to work cross-functionally

CRM Executive
CRM & clienteling
Customer Support

Education

- Experience in luxury retail, jewelry, fashion, or lifestyle brands - Salesforce certifications (Administrator, Sales Cloud, or similar) - Experience with email marketing, SMS, or clienteling platforms - Knowledge of e‑commerce integrations (Shopify, POS systems, etc.)

About Company

House of Quadri - Lab Grown Diamond Jewellery

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