Key Responsibilities:
1. Customer Engagement:
· Greet customers and establish rapport to understand their jewellery needs.
· Offer professional advice on product selection, including gemstones, metals, styles, and trends.
· Provide personalized recommendations based on customers' preferences and occasions.
· Assist customers with trying on jewellery and answering questions about fit, care, and maintenance.
1. Sales Performance:
· Meet or exceed individual sales targets and KPIs.
· Process transactions accurately and efficiently.
· Promote store promotions, seasonal offers, and new arrivals to maximize sales.
· Upsell and cross-sell related products (e.g., accessories, cleaning products).
1. Product Knowledge:
· Stay informed about current jewellery trends, market prices, and product offerings.
· Maintain in-depth knowledge of the store’s jewellery collections, including various types of stones, metals, and custom design options.
· Be prepared to educate customers on the care and maintenance of jewellery.
1. Customer Service:
· Resolve customer concerns, issues, or complaints professionally and promptly.
· Follow up with customers post-purchase to ensure satisfaction.
· Foster long-term customer relationships through excellent service and follow-up communication.
1. Inventory Management:
· Assist with stock replenishment, inventory counts, and maintaining displays.
· Ensure jewellery is displayed in an organized, appealing, and secure manner.
· Keep track of popular items and inform management about stock needs.
1. Store Presentation:
· Maintain the cleanliness and organization of the store.
· Help with visual merchandising to ensure products are attractively presented.
· Assist with store events and promotions, when necessary.
1. Administrative Tasks:
· Maintain accurate customer records for future engagement and follow-up.
· Handle paperwork for purchases, including invoices, receipts, and returns.
· Monitor and track sales performance and progress toward targets.
Required Skills and Qualifications:
· Experience: Previous experience in retail or sales, preferably in the jewellery industry, is desirable.
· Product Knowledge: A strong understanding of different types of jewellery, gemstones, metals, and trends.
· Sales Skills: Proven ability to meet and exceed sales targets, with strong persuasive and negotiation abilities.
· Customer Service: Exceptional communication and interpersonal skills with a customer-centric approach.
· Attention to Detail: High level of attention to detail when handling jewellery and customer transactions.
· Tech-Savvy: Proficient in using POS systems, inventory software, and basic computer applications.
· Presentation: Polished, professional appearance and demeanor suitable for a luxury retail environment.
· Flexibility: Ability to work weekends, holidays, and during peak sales seasons (e.g., holidays, weddings).
