🏬 Store Operations Management Oversee daily store operations including opening and closing procedures Ensure all store security protocols and operational SOPs are followed Maintain showroom cleanliness, product presentation, and visual merchandising standards Monitor overall store performance and operational efficiency 💎 Inventory & Stock Management Manage inventory levels and ensure stock availability Conduct regular stock audits and stock reconciliation Coordinate repair, return, and replacement of damaged jewellery items Ensure proper handling and security of jewellery inventory 👥 Team Handling & Staff Management Train, supervise, and motivate store staff Ensure team members possess strong product knowledge and customer service skills Monitor staff performance and provide regular feedback and guidance Maintain discipline, grooming, and professionalism within the team 📈 Sales & Revenue Generation Achieve monthly and annual store sales targets Develop and implement innovative sales strategies Drive upselling and cross-selling opportunities Expand clientele by generating leads and acquiring new customers Monitor sales performance and conversion metrics regularly 🤝 Customer Relationship Management Build and maintain strong customer relationships Handle customer inquiries, concerns, and complaints professionally Ensure high levels of customer satisfaction and repeat business Provide personalized service to premium and HNI customers 📊 Reporting & Business Development Submit daily, weekly, and monthly sales and activity reports Analyze market trends, customer preferences, and competitor activities Share business insights and recommendations with management Support business development planning and strategy initiatives