We are looking for dynamic and customer-focused Sales Associates to join our growing luxury jewellery retail team. The role involves assisting customers in selecting premium lab-grown diamond jewellery, delivering exceptional customer experiences, and driving store sales through effective product presentation and relationship management.

The ideal candidate should have strong communication skills, jewellery retail experience, and the ability to work in a premium customer-facing environment.

🛍️ Customer Engagement & Sales Greet customers and understand their jewellery preferences and requirements Assist customers in selecting suitable jewellery pieces based on occasion, style, and budget Deliver a premium shopping experience and build long-term customer relationships Achieve individual and store sales targets through upselling and cross-selling techniques 💎 Product Knowledge & Consultation Explain product specifications including diamonds, gemstones, metal quality, craftsmanship, and pricing Educate customers about lab-grown diamonds and sustainable luxury jewellery Stay updated with jewellery trends, collections, and market developments 🤝 Customer Relationship Management Build strong customer relationships to encourage repeat business and referrals Handle customer inquiries, complaints, and service requests professionally Ensure high customer satisfaction and maintain brand reputation 📦 Store Operations & Inventory Support Maintain attractive product displays and showroom presentation standards Assist with inventory management, stock arrangement, and stock checks Ensure proper handling and security of jewellery products 💳 Billing & Documentation Process sales transactions, invoices, and billing accurately Maintain records related to customer purchases and transactions Follow company policies related to stock handling and reporting 📈 Business Development & Market Awareness Support store promotions, exhibitions, and customer engagement activities Monitor competitor activities, pricing trends, and market developments Share customer feedback and market insights with management teams