Mumbai, Maharashtra, India
As Per Experience
Full Time
3 yrs exp
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Job Description

We are looking for a data-driven Marketing Analytics & CRM Executive to manage campaign tracking, customer journeys, and performance analysis across digital channels. The role will play a critical part in optimizing marketing efforts, improving conversion rates, and driving revenue through data insights and automation.

Responsibilities

šŸ“ˆ Marketing Tracking & Analytics Manage and monitor marketing analytics across platforms (GA4, Shopify, Meta Ads, Google Ads) Ensure accurate tracking of campaigns using UTM parameters Track key metrics such as CAC, ROAS, conversion rates, and customer behavior šŸ”— Tracking & Tech Integration Set up and maintain tracking systems using Google Tag Manager Ensure proper implementation of pixels, events, and conversion tracking Coordinate with website and tech teams for seamless data flow šŸ’¬ CRM & Customer Journeys Manage CRM platforms (WhatsApp, Email, SMS) for customer engagement Create and optimize automated flows such as Welcome, Abandoned Cart, Repeat Purchase, etc. Segment customers based on behavior, lifecycle, and purchase patterns šŸ“Š Reporting & Dashboards Build and maintain dashboards using Looker Studio or similar tools Generate weekly/monthly marketing performance reports Provide actionable insights to improve campaign effectiveness šŸ“… Campaign Planning & Execution Maintain marketing calendar and execution trackers Coordinate with marketing and design teams for campaign rollouts šŸ” Funnel Optimization Analyze customer journeys and identify drop-off points Suggest and implement improvements to increase conversions and retention

Requirements

2–5 years of experience in marketing analytics, CRM, or performance marketing Hands-on experience with Shopify and digital marketing tools Strong understanding of campaign tracking, UTM structures, and attribution Experience with CRM tools like Klaviyo, WebEngage, Interakt, or similar Good analytical skills with ability to interpret data and provide insights Basic understanding of pixels, events, and tracking systems

Interview Process

1. HR Round 2. Manager Round

Job Role

Employment Type

Full Time

Category

CRM Executive

Job Requirements

Experience

3 years

Skills Required

CRM Executive
CRM & clienteling
Customer Support

Education Requirements

Graduate in Marketing, Business, Commerce, or related field Certifications in Digital Marketing / Analytics are a plus

About Company

Lukson Jewels Private Limited

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Lukson Jewels Private Limited

Lukson Jewels: CRM Executive in Mumbai

Lukson Jewels Private Limited
Mumbai, Maharashtra, India
As Per Experience
Full Time
3 yrs exp

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