Lukson jobs: CRM Executive in Mumbai

Mumbai, Maharashtra, India
Up to ₹35,000 /mo
Full Time
CRM Executive
Mid-Level
Posted 27 Jan 2026

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Job Description

We are looking for a CRM & Sales Executive to manage customer relationships, handle sales inquiries, and convert leads into loyal customers. The ideal candidate should have prior experience in retail or jewellery sales, strong communication skills, and familiarity with CRM tools.

What We Offer?

Competitive salary

Performance-based growth opportunity

Opportunity to work with a fast-growing lab-grown diamond brand

Exposure to D2C, e-commerce, and luxury jewellery industry

Responsibilities

Handle inbound customer inquiries via WhatsApp, calls, website chat, and social media

Convert leads into sales and upsell jewellery products

Manage and update customer data on CRM software

Follow up with customers for repeat purchases and engagement

Coordinate with marketing and operations teams for order fulfillment

Maintain customer satisfaction and build long-term relationships

Requirements

1–3 years experience in retail, jewellery, fashion, or lifestyle sales

Experience using CRM tools (Zoho, HubSpot, Shopify CRM, or similar)

Excellent communication and customer handling skills

Sales-driven mindset with ability to close deals

Comfortable working in a fast-paced D2C startup environment

CRM Executive
CRM & clienteling
Customer Support

Education

Qualification: Any Graduate Experience: 1–3 years in CRM / customer service / retail operations Retail experience is mandatory (Jewellery or luxury retail preferred)

About Company

Lukson Jewels Private Limited

View Company Profile

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