OM Jewellers job: CRO in Mumbai

The Customer Relationship Officer (CRO) is responsible for strengthening customer relationships and ensuring exceptional service standards. This role focuses on customer engagement, loyalty building, and improving overall customer satisfaction.

Develop and maintain strong relationships with new and existing customers. Address customer inquiries, concerns, and complaints in a professional and timely manner. Maintain and update customer databases and CRM records. Conduct follow-ups with customers regarding purchases, feedback, and service updates. Design and implement customer engagement initiatives such as loyalty programs, special offers, and events. Coordinate with sales teams to ensure seamless customer experience. Collect customer feedback and share insights with management for service improvement. Ensure customer satisfaction and encourage repeat purchases.

Strong interpersonal and relationship management skills. Ability to handle customer concerns and resolve issues effectively. Experience with CRM systems and customer engagement tools preferred. Excellent communication and problem-solving abilities. Ability to maintain professionalism in a customer-facing environment.

Bachelor’s Degree in Business Administration, Marketing, Communications, or related field. Experience in customer relationship management, retail, hospitality, or service industry preferred.