OM Jewellers Job: Customer Relation Officer in Ghatkopar

Key Responsibilities:

• Engage with customers to provide product information and assistance.
• Address customer inquiries and resolve issues promptly and professionally.
• Build and maintain strong, long-lasting client relationships.
• Coordinate with sales and marketing teams to enhance customer satisfaction.
• Gather customer feedback and provide insights for service improvement.
• Assist in organizing promotional events and initiatives.
• Maintain customer records and manage CRM systems effectively.

Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• Proven 5+ yrs experience in customer service or sales, preferably in the Jewellery Sector
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Fluency in English; knowledge of Hindi, Gujarati, Marathi is a plus.