Job Description

 Responsibilities ·

• Responsible for answering online queries by understanding customer requirements on chat and responding to them smartly and promptly
• Responsible for managing the Customer Relationship Management System
• Responsible for conducting weekly sales meetings and creating weekly sales reports
• Responsible for maintaining image bank and creating a knowledge base for the general customer queries
• Driving incremental profitable sales growth
• Delivering excellent customer satisfaction ratings
• Removing inefficiencies from internal processes & procedures, implementing plans and processes to improve business profitability and reduce potential leakage

Requirements 

• Previous experience of working in the Jewellery industry would be an advantage but is not essential
• Experience in delivering online sales growth in a fast-paced B2C environment
• Excellent communication skills – written and verbal as you will interact with clients via phone, email, and live chat.
• Proven track record in delivering outstanding customer service and achieving sales KPIs.
• Salary is negotiable based on knowledge and experience.

Interview Process:

Online Interview

Experience:

1 year of online Sales experience(Preferred)