QA in Customer Support Department

We are looking for a Quality Analyst in customer support Department with minimum of 2+years of experience in the related field. Experience in a jewellery industry will be preferred.

Responsibilities:

• Conduct regular software audits.
• Maintain working knowledge of quality standards.
• Develop and perform quality test processes.
• Make recommendations for repairing defects.
• Create, review and refine user experience documents.
• Participates in bi-weekly meetings with IT department.

Skills:

• Leadership skills.
• Organizational and planning skills.
• Good communication skills.
• Statistical analysis.
• Problem-solving skills.
• Technical knowledge related to jewellery industry.