Jobs in Mumbai
3 jobs
Limelight Handcrafted Diamonds
Lead CRM strategy, customer lifecycle management, and retention initiatives across stores.
Limelight Handcrafted Diamonds
Support CRM initiatives to improve customer engagement, retention, and data accuracy.
Uma Ornaments, Leading Jewellery Manufacturer
Key Responsibilities: Develop and execute comprehensive CRM strategies to enhance customer engagement and loyalty. Lead and manage the CRM team, providing guidance and support to achieve departmental goals. Analyze customer data to gain insights and identify opportunities for improving customer experience. Collaborate with cross-functional teams to implement CRM solutions that align with business objectives. Monitor and evaluate the effectiveness of CRM campaigns and initiatives, making data-driven adjustments as needed. Maintain up-to-date knowledge of industry trends and best practices in CRM to ensure UMA Ornaments stays ahead in the market. Oversee the implementation of CRM software and tools, ensuring seamless integration with existing systems. Build strong relationships with key stakeholders to foster a customer-centric culture within the organization. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA preferred. Minimum of 3 years of experience in CRM management, with at least 3 years in CRM HOD Role in Jewellery Manufacturer. Strong understanding of CRM software and tools, with hands-on experience in implementation and management. Exceptional analytical skills, with the ability to interpret complex data sets and make strategic decisions. Excellent communication and interpersonal skills, with the ability to influence and collaborate with various stakeholders. Knows end to end Jewellery Making Process. Proven track record of driving customer engagement and achieving results through innovative CRM strategies.