Sheetal Jewellery Job: Customer Relation Manager

Job Description:

• Build and maintaining profitable relationships with key customers.
• Co-ordinating between vendors, production unit and customers for order and processing.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these.
• Meet with managers in the organisation to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.
• Order processing and delivery tracking.

Job Requirements:

• A minimum of 2 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration or related field.
• Must have experience from jewellery industry only

Location: Andheri East, Mumbai