Uma Ornament Job: Customer Support Assistant

Role and Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to improve overall customer service experience.
• Assist in the processing of orders, returns, and exchanges.

Requirements:

• Proven experience in a customer support role is preferred.
• Excellent communication skills in English and Hindi. Additional languages are a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer support software and Microsoft Office Suite.
• High school diploma or equivalent; additional qualifications will be an advantage