UMA Ornaments Job: Customer Support Executive in Mumbai

Location: Mumbai
Experience: 2–3 Years
Salary: Up to ₹25,000 CTC

Job Description:
UMA Ornaments seeks a Customer Support Executive to manage client communications, order tracking, and internal coordination. The candidate must be detail-oriented, fluent in English, and proficient in Excel.

Responsibilities:

• Handle customer queries via calls and emails.

• Coordinate with production and dispatch teams.

• Maintain Excel reports and client communication records.

• Ensure customer satisfaction through timely updates.

Requirements:

• 2–3 years’ experience in customer service (preferably jewellery).

• Strong communication and organizational skills.

• Proficiency in MS Excel and internet usage.

Education: Graduate in any field.

Develop and implement sales plans for assigned territories. Manage client relationships and build retailer/distributor networks. Achieve revenue targets and ensure market expansion. Coordinate with logistics, accounts, and operations teams.