Unidesign job: CRM Executive Gati in Mumbai

The Marketing Back Office / CRM Executive will manage order tracking, shipment coordination, client communication, and CRM data management for export operations.

Manage customer records and order details in the CRM system. Coordinate with logistics partners such as Gati / EMR for shipments. Track and update order dispatch, shipment status, and delivery timelines. Support the marketing and sales teams with client communication and documentation. Maintain accurate order reports, shipment records, and invoices. Assist in preparing sales reports and export documentation. Ensure timely follow-up with clients regarding order status.