Job Description- 

• You are responsible for maintaining all financial aspects within the department
• All Departmental Weekly Paperwork
• All Monthly Departmental Paperwork
• Liaise with Finance Manager to produce workable rolling forecasts and Budgets.
• Provide cost & sales analysis on all retail stock offering.
• Maintain your departmental KPI’s!
• Cash handling and cash reconciliation
• Stock Control: You are responsible for minimizing stock levels within the department, along with monitoring of all departmental stock which includes but is not limited to:
• Producing Accurate Monthly Departmental Stock Reports, including maintaining CBL brand standards and accurate and best cost practice of all stock Daily management of all goods-in and consumption levels against reports
• Maintain accurate cost and sales information.
• As Head of Retail, it is your responsibility to create an enjoyable customer experience which exceeds customary standards and service levels Seamless customer journey through training, developing and leading by example.
• Maintain brand standards within presentation and service.
• Identify and implement improved service practices and procedures.
• Identify and maintain rolling stock, to ensure offer is always fresh and appealing.
• Identify strand brand products.Maintain accurate client data-base information.
• Liaise with Finance Manager for all web-based product orders.
• Implement and maintain all in-house retail displays.
• Implement cyclical displays to support all in-house promotions and events.
• You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre.
• Liaise with Marketing & Sales for promotional requirements.
• Liaise with Marketing & Sales to create promotional offers.
• Assist with the development of annual In-house promotion calendar within the retail remit.
• Assist with the development of marketing collateral to support in-house promotions.
• Maintain an overall 95% client satisfaction rating for all team members.

Skills-

• Ability to multitask
• Resolve conflicts
• Ensure the security of employees and inventory
• Outstanding customer service skills 
• Team Management
• Interpersonal skills