Luxury Customer Experience Jobs in India 2026

Fourthgen Lifestyles Pvt. Ltd.

Store Manager – Tanishq Location: Hinoo, Ranchi, Jharkhand Industry: Jewellery Retail Employment Type: Full-Time About the Role We are looking for an experienced and results-driven Store Manager to lead our Tanishq jewellery showroom. The Store Manager will be responsible for driving sales, delivering exceptional customer experiences, managing store operations, and developing a high-performing team while maintaining Tanishq's brand standards. Key Responsibilities Drive overall store sales and achieve monthly, quarterly and annual business targets. Lead, motivate and develop the retail sales team to deliver consistent performance. Ensure exceptional customer service and build long-term customer relationships. Monitor key business metrics including sales, conversion, average ticket size, studded sales and customer engagement. Ensure adherence to all company policies, SOPs, audit requirements and brand standards. Manage inventory, stock controls, merchandising and store operations effectively. Handle customer escalations and ensure timely resolution of complaints. Analyse sales and performance reports and identify opportunities for business growth. Coordinate with HR, commercial, inventory and other support functions for smooth store operations. Ensure proper grooming, discipline, attendance and professional conduct of the team. Drive customer acquisition, CRM activities, loyalty initiatives and repeat business. Ensure compliance with security, safety and operational processes. Candidate Profile Graduate in any discipline; MBA/PGDM in Retail/Management will be an advantage. 5+ years of relevant experience in retail, preferably jewellery/luxury retail. Strong experience in managing sales teams and achieving business targets. Excellent communication, interpersonal and customer-handling skills. Strong leadership, analytical and problem-solving abilities. Good knowledge of retail operations, inventory management and sales processes. Candidates with experience in Tanishq, Mia by Tanishq or other reputed jewellery/luxury retail brands will be preferred. What We Offer Competitive salary based on experience and suitability. Performance-based incentives and growth opportunities. Opportunity to work with a reputed jewellery retail organisation. Professional learning and career development opportunities.

Tritiya Jewels

We are looking for an experienced and well-connected Brand Partnerships Manager who can build strong relationships with premium brands, businesses, event organizers, celebrities, influencers and corporate networks. The role will focus on creating partnership opportunities that improve brand visibility, generate qualified business leads and contribute directly to sales and business growth. The ideal candidate should have a strong professional network, excellent communication skills and the ability to turn relationships into meaningful commercial opportunities. This is a relationship-driven and target-oriented role for someone who is confident in approaching decision-makers, identifying the right opportunities, negotiating collaborations and taking partnerships from initial discussions to execution.

Lukson Jewels Private Limited

We are looking for an experienced Senior Sales Executive to manage customer sales and provide a premium shopping experience at the Anand store. The candidate should have strong experience in fashion, luxury retail, designer wear, lifestyle, jewellery, or a similar premium retail environment. The role requires someone who can confidently handle customers, understand their requirements, recommend products, close sales, and build long-term customer relationships. The ideal candidate should be commercially driven, well-presented, confident in communication, and comfortable handling high-value customers.

Mehta & Sons

Sales Customer Experience Welcome customers with warmth, professionalism, and confidence. Understand customer preferences and recommend jewellery that best suits their requirements. Achieve individual sales targets while contributing to overall showroom performance. Generate inorganic leads via calling, tapping into personal networks and other creative methods. Convert walk-in customers and other leads into successful sales opportunities through consultative selling. Handle customer queries, concerns, and objections with empathy and professionalism. Ensure orders are delivered end to end on time with utmost care and attention to detail. Promote new collections, exclusive launches, and loyalty initiatives. Support all team sales as required. Client Relationship Management Build long-term relationships with existing and prospective customers. Conduct timely follow-ups for repeat purchases, festive occasions, anniversaries, and referrals. Maintain accurate customer records and update CRM systems regularly. Schedule appointments and proactively engage clients through calls, WhatsApp, and other communication channels. Product Expertise Develop in-depth knowledge of jewellery, diamonds, gemstones, gold purity, pricing, certifications, and craftsmanship. Stay updated on luxury retail trends, customer preferences, and competitor offerings. Confidently educate customers on product features, quality standards, and warranties. Store Operations Maintain visual merchandising standards and showroom presentation. Assist with inventory management, stock verification, and product display. Support packaging, delivery coordination, and after-sales service – own your sale end to end. Ensure compliance with company policies related to security, inventory, and customer service. Brand Representation Uphold the highest standards of grooming and professional etiquette. Deliver an exceptional luxury shopping experience at every customer interaction. Represent the Mehta Sons brand with integrity, sophistication, and attention to detail.

Kira Diam - Premier Lab Grown Diamond Grower

We are looking for a talented Manual Jewellery Designer to create innovative hand-drawn jewellery concepts for domestic and international markets. The ideal candidate should have a strong sense of aesthetics, knowledge of jewellery trends, and the ability to translate customer requirements into unique jewellery designs.

Tanishq Jewellery,Global Iconic Brand - TATA Product

Tanishq is looking for an enthusiastic E-Commerce Customer Support Executive to provide exceptional customer service across digital channels. The role involves handling online enquiries, assisting customers with purchases, resolving issues, coordinating with stores, and ensuring a seamless omnichannel shopping experience.

Tanishq Jewellery,Global Iconic Brand - TATA Product

Tanishq is looking for an E-Commerce Sales Specialist to manage online customer enquiries, improve digital sales conversions, and ensure a seamless online-to-offline shopping experience. The ideal candidate should have experience in e-commerce sales, CRM management, and customer engagement.

P N Gadgil & Sons Private Limited

PNG Jewellers is hiring an Inventory Auditor to ensure inventory accuracy across retail operations. The role involves conducting stock audits, identifying discrepancies, maintaining inventory records, and ensuring compliance with inventory management policies.

Sunny Diamonds Private Limited

Sunny Diamonds is seeking a creative Visual Merchandiser to design attractive jewellery displays and enhance the showroom experience. The role focuses on improving product presentation, increasing customer engagement, and maintaining premium brand standards across retail displays.

Titan Company

The Regional Omni-Channel Sales Executive will own the complete online-to-offline customer journey by managing digital leads, improving showroom conversions, training store teams, monitoring CRM performance, and driving regional sales growth through effective lead management and retail coordination.