D2C jobs · Mumbai
D2C operations jobs in Mumbai
D2C operations jobs in Mumbai make sure online orders are fulfilled: stock, warehouses, courier partners, returns and the systems connecting them.
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Fulfilment · Courier partners · Returns · Inventory planning
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About D2C operations jobs in Mumbai
Operations is what customers of a D2C brand actually experience: whether the parcel arrives on time and whether a return is easy. Mumbai D2C brands hire operations teams to run warehouses, manage courier partners and keep stock accurate across channels.
What the work involves
- Processing orders and managing courier partners and escalations.
- Handling returns, exchanges and refunds.
- Keeping inventory accurate across warehouse and channels.
- Reporting delivery performance and costs.
How to get hired
- Ecommerce or logistics operations experience.
- Strong Excel skills and comfort with order management systems.
- Problem solving under daily deadlines.
Operations executives move up to operations manager and head of operations or supply chain. Experience scaling fulfilment through a festive sale is especially valued by larger brands. Some move into marketplace or logistics companies, many of which are based in and around Mumbai. People who can keep delivery promises during a big sale are trusted with more, and the habits learnt there, from courier escalation to returns control, are valued across ecommerce. Many operations heads started as executives on the warehouse floor.
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At head offices in the city and at warehouses on the edge of it, often in Bhiwandi and Navi Mumbai. Some roles split time between the two.
Order processing, courier allocation and escalations, returns and refunds, stock updates and reports on delivery times and failed orders.
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