D2C jobs · Mumbai
D2C customer support jobs in Mumbai
D2C customer support jobs in Mumbai look after a brand’s customers on chat, email, calls and social messages, from order queries to returns and product advice.
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Chat and email support · Returns · Customer experience
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Latest D2C customer support jobs in Mumbai
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About D2C customer support jobs in Mumbai
D2C brands live on reviews and repeat customers, so support matters. Mumbai brands hire support executives and customer experience leads to answer quickly, solve problems properly and pass what customers say back to the rest of the business.
What the work involves
- Answering customers on chat, email, phone and social messages.
- Resolving order, delivery, return and refund issues.
- Logging feedback and patterns for operations and product teams.
- Keeping response times and satisfaction scores on target.
How to get hired
- Customer support experience, ideally at an ecommerce brand.
- Clear, friendly writing and patience.
- Comfort with helpdesk and order systems.
Support executives move up to team lead, customer experience manager and head of CX. Insight into what customers say also leads into product, quality and community roles at the brand. Brands often promote from support because those people know the customer best. Support leaders who can turn complaints into fixes are rare and valued, and the role teaches more about the customer than almost any other job at a brand.
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Open any role on this page and use Apply. Mintly asks for a CV and a phone number the first time, and after that an application takes one click. Applying is free for candidates in Mumbai, as everywhere else.
Most are office based in the city, with some brands offering hybrid or remote roles. Each listing states its arrangement.
Customer experience roles look at the patterns behind tickets and fix the causes with ops and product teams. Support roles resolve the tickets themselves.
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