At STAC we are looking for a Customer Service and Operations Executive excellent communication skills for Mumbai location with at least 3 years of experience.
Responsibilities:
- Written and verbal communication with customers for queries, follow-ups, order updates and fulfillment across channels
- Abandoned cart check and follow-up
- Responding to incoming queries across channels
- Collecting and analyzing customer service performance and taking suitable action regarding findings Improving the customer's overall experience with the brand by identifying opportunities for customer delight
- Customer service support for the various marketing functions and channels
- Booking shipments and coordinating with logistics partners
- Coordinating with vendors Requirements
Key Skills:
- Exceptional English communication skills
- Excellent problem-solving skills and the ability to think on their feet
- Ability to convey information with confidence and in a simple manner
- Excellent organizational and time management skills with the ability to multitask
- Strong work ethic, initiative, positive attitude and high-energy
- Microsoft Office skills especially basic
- Excel Graduate in any specification Knowledge of Shopify is a bonus
Educational Qualifications:
Graduate
Interview Details:
HR round
