Customer Service Executive

At Kalki Fashions, we are always looking for experienced, talented, and fun people who share our passion and goal - bringing the best of Indian-influenced style and brands to the world. We are a fast-growing start-up with office in Mumbai and diverse team members. 

Experience: 2-5 years

 Job Description:

•  Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment.
•  The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eye wear, footwear, jewellery).
•  The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc.
•  The customer service manager will collaborate with internal teams for a satisfactory user experience.

 Responsibilities: 

• Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e-mail, phone, web chat etc. 
• Collect and collate customer feedback for inputting into further development of product and technology.
• Optimize the customer service function to provide best service at low cost (minimize the cost per service). 
• Ability to provide feedback on website from the customer's point of view. 

Help the IT team on an on going basis.

Educational qualifications ans skills:

• A bachelor’s degree in administration or related field.
• A minimum of 2 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills
• Knowledge of mediation and conflict resolution techniques is preferable.

Interview Details:

HR round

Face to face technical round