As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, over the phone or in person.

You will actively take up additional responsibilities in the office which includes maintenance and other administrative duties.

You will join a fun and friendly environment, where everyone loves what they do and focuses on delivering immaculate work that breaks new ground and engages customers. We are extremely passionate about the intersection of jewelry and technology and how technology can be applied to digital jewelry imagery to craft powerful presentations.

What you will do

●  Provide technical assistance to employees when faced with computer hardware or software issues. (L2)

●  Maintaining the server and take regular backups

●  Perform hardware and software installations, configurations and updates as required

●  Resolve technical issues in a timely manner using available resources within the company

●  Internal cleaning and maintenance of all laptops and systems in the company

●  All systems / laptops are updated relating to Antivirus

●  Installation & Troubleshooting of LAN

●  Maintain accurate records of particulars purchased and details of various vendors for IT as well as Administration

●  Co-ordinate with lunch provider on day to day basis

●  Maintain contract employee attendance manually

●  Month end attendance report to be removed from software

●  Coordinate with vendors for daily office requirements stationary, tea, coffee, biscuits etc

●  Ensure all items required are available in office

●  Develop and coordinate with vendors for IT and other daily office provisions

What will get you there

• Excellent customer service skills
• Strong troubleshooting and logical thinking skills
• Associate’s Degree in Computer Science or Diploma in hardware and software management / business systems engineering
• The ability to prioritize workload
• Attention to detail.

What we need from you

● Previous working experience in IT support for 4+ years 

● Results-driven.

Reporting

● IT Support and Administration officer will report to the Director.

What you’ll get

● Regular training to support your growth through relevant meet-ups and online programs.