Job Description

• Maintaining confidentiality when handling customer transactions by following company policies regarding privacy and security
• Providing friendly, knowledgeable customer service to help customers find the right piece of jewelry for their needs
• Communicating with other departments within the company to ensure that orders are processed correctly
• Providing customers with product knowledge regarding jewelry types and styles
• Performing administrative tasks such as maintaining inventory records and processing sales orders
• Cleaning and repairing jewelry items to prepare them for sale
• Maintaining a inventory of diamonds, precious stones, metals, and other materials used to make jewelry
• Processing credit card transactions and payments for customers
• Explaining insurance coverage options to customers who purchase jewelry with valuable gemstones

Skills

• Product knowledge
• Communication skills
• Customer service
• Time management
• Problem solving