This Everday Diamonds Job: CRM Executive in Bangalore

Key Responsibilities:

• Manage and maintain our CRM system to ensure accurate customer data.
• Develop and implement CRM strategies to improve customer retention and satisfaction.
• Analyze customer data and provide insights to improve marketing and sales efforts.
• Create personalized communication plans to engage with different customer segments.
• Coordinate with the sales and marketing teams to ensure seamless customer experiences.
• Handle customer inquiries and resolve issues promptly.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in CRM management, preferably in the jewelry or luxury goods sector.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and tools.