Tj jobs: CRM Executive- B2B in Mumbai

We are seeking a CRM Executive to manage and strengthen relationships with B2B and corporate clients. The role involves client servicing, account management, order coordination, follow-ups, and ensuring a seamless customer experience while supporting long-term business growth.

Manage day-to-day communication with B2B and corporate clients Build and maintain strong customer relationships Handle inquiries, quotations, order updates, and follow-ups Coordinate with internal teams for smooth order execution Maintain accurate CRM records and client databases Track customer requirements and service requests Generate reports on client interactions and account performance Identify opportunities for repeat business and upselling Resolve customer concerns professionally and efficiently Support business development and key account management initiatives

3–8 years of experience in CRM, Client Servicing, or Account Management Jewellery industry experience preferred Strong communication and relationship management skills Proficiency in Excel, CRM software, and reporting tools Ability to handle multiple client accounts simultaneously Customer-focused and solution-oriented approach

Graduate in Commerce, Business Administration, Marketing, or related field MBA or relevant customer relationship management certifications preferred