Uma Ornaments job: CRM Executive in Mumbai

Manage client communication, order updates, follow-ups, and after-sales service to ensure customer satisfaction and retention.

1. Handle incoming client queries & coordinate solutions. 2. Maintain CRM database with updated client interactions. 3. Follow up on orders, approvals, dispatches & payments. 4. Share catalogues, product updates & launch information. 5. Collect feedback and communicate customer expectations internally. 6. Prepare daily/weekly reports on client communication. 7. Coordinate between Sales, Production & Dispatch teams.