1. Sales & Customer Handling • Attend walk-in customers, understand their requirements, and present suitable jewellery options. • Provide detailed product knowledge, educate customers on metals, stones, craftsmanship, and pricing. • Build trust, offer personalised recommendations, and ensure a premium buying experience. • Achieve monthly sales targets through effective communication and product demonstration. • Negotiate and close sales confidently. 2. Customer Relationship Management • Maintain strong follow-ups with potential and existing customers. • Drive repeat sales through relationship building, retention calls, and personalised service. • Ensure high customer satisfaction by addressing queries and resolving issues promptly. • Maintain and update customer database for future marketing and outreach. 3. Outbound Calling & Store Footfall Generation • Make outbound calls to customers for new collections, promotions, and upcoming events. • Encourage customers to visit the store and convert inquiries into walk-ins. • Liaise with marketing team for customer engagement activities. 4. Coordination with Production & Backend Teams • Work closely with the production team to ensure customer orders are executed as per design, specifications, and timelines. • Verify costings, ensure products are made within budget, and track order progress. • Conduct product quality checks before delivery. 5. Retail Operations & Store Management • Ensure the store displays are attractive, updated, and follow brand guidelines. • Maintain stock records, tag inventory, and assist during audits. • Follow all billing, invoicing, and documentation processes accurately. • Uphold store hygiene, safety protocols, and security standards.

• Minimum 3 years of experience in jewellery retail sales (fine jewellery preferred). • Fluency in English; knowledge of Hindi/regional languages is an advantage. • Strong communication, interpersonal, and negotiation skills. • Deep understanding of gold, diamonds, gemstones, and jewellery manufacturing basics. • Ability to handle high-end clients and provide luxury service. • Good follow-up, CRM skills, and relationship management. • Proactive, target-driven, and able to work in a fast-paced retail environment. • Basic computer skills (POS, Excel, CRM tools). Minimum 3 years of experience in sales