Zoya Job: Store Manager in Andheri Store

Store Operations & Standards Oversee day-to-day store operations, ensuring smooth and efficient functioning. Maintain the highest standards of store presentation, visual merchandising, and hygiene in line with brand guidelines. Ensure all SOPs, policies, and security procedures are strictly followed. Sales & Business Performance Achieve and exceed monthly and annual sales targets, productivity KPIs, and profitability goals. Monitor key performance indicators (conversion, ATV, UPT, footfall, retention rate) and develop action plans to improve them. Analyze sales reports, identify trends, and implement strategies to maximize revenue. Client Experience & CRM Ensure a personalized, high-touch customer experience for every client. Build and maintain strong relationships with VIP and repeat clients. Drive clienteling initiatives, including client outreach, appointment setting, and after-sales follow-ups. Handle complex client requests and service recovery with professionalism and discretion. Team Leadership Lead, coach, and motivate the store team to deliver premium service and meet targets. Conduct regular briefings, training sessions, and performance reviews. Recruit, onboard, and develop team members, ensuring a culture of accountability, ownership, and excellence. Create weekly/monthly staff schedules and manage attendance and discipline. Inventory & Loss Prevention Oversee inventory management, including stock counts, replenishment, and transfers. Ensure accurate stock levels and minimize shrinkage through proper controls and staff training. Coordinate with warehouse/supply chain teams to resolve stock issues. Brand Representation & Compliance Act as a brand ambassador, upholding brand image and values at all times. Ensure compliance with company policies, grooming standards, and code of conduct. Coordinate with marketing/VM teams for in-store events, launches, and campaigns.

Minimum 5–7 years of experience in retail, with at least 3 years in a Store Manager (or Assistant Store Manager) role. Mandatory luxury retail experience (fashion, accessories, watches, jewelry, beauty, or similar premium brands). Location: Based in or willing to relocate to Mumbai. Education: Graduate degree preferred; retail/management certifications are a plus. Skills & Competencies: Strong leadership and people management skills. Excellent communication in English; proficiency in Hindi and local languages is an advantage. Strong clienteling and networking skills with HNI and UHNI customers. Solid understanding of retail KPIs and ability to work with data and reports. High standards of grooming and professional presentation. Comfort with POS systems, MS Excel, and basic retail software.

Atleast Graduate Degree 8-10 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 4-5 years in a position of similar responsibility • Customer Centricity • Delivers Results • Build Effective Teams • Nurtures Relationships • Influences for Impact