Job Description

• Cultivate and maintain strong relationships with customers in the jewellery industry.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Collaborate with customers to ensure smooth procurement processes and maintain positive partnerships.
• Prepare accurate and detailed quotations for customers, considering pricing strategies and competitive market trends.
• Actively participate in industry events and networking opportunities to expand business connections.
• Monitor and analyze performance metrics related to customer interactions, vendor relationships, and revenue generation.
• Maintain accurate records of customer interactions, quotations, and vendor communications.
• Generate regular reports on CRM performance, including logged calls, performance metrics, and revenue metrics, for management review.

Skills

• Strong understanding of customer and vendor relationship management principles.
• Excellent communication
• Interpersonal skills
• Analytical mindset with the ability to interpret and act on performance data
• Product knowledge 
• Presentation skills