COO Office Special Initiatives

We are looking to hire COO's office Special initiatives for our Bangalore region.

Job Description

• Special Initiatives GIVA is a Silver Jewellery company focused on creating trusted silver jewellery brand in India. We are one of the fastest growing startups in the jewellery space. and are backed by Marquee investors such as A91, Sixth Sense, India Quotient along with 15+ unicorn founders. We sell our products pan India through our website, marketplaces and offline channels. Our founding team includes talent from strong backgrounds: NIFT, IITs, IIMs, CA with experience in top-tier management consulting, Venture capital and finance. You will get an opportunity to work in a youthful, open culture and informal set up! The position will be based out of Bangalore. About the role :
• We're looking to hire a COO's office special initiatives - to come on and program manage the day to day operations of customer care team and core operations, and also drive some strategic operation projects at GIVA. An ideal candidate profile will look like this:- Comes with the customer first approach and is able to create/drive projects which improves customer experience- Ability to manage large teams (the person will be managing a team of 100+ associates)- Build operational excellence including improvement in current processes, response times, TAT adherence, CSAT as well as internal quality metrics, etc- Excellent people management skills, strong ability to build relationships- Is process and data oriented

Requirements

4-5 years of experience in relevant field with Tier 1 college background. 

Good communication skils.

Interview process

HR Round

Face - Face technical round