We are looking for Customer Relationship manager to build and maintain profitable relationships with key customers.
Responsibilities:
· Building and maintaining profitable relationships with key customers.
· Overseeing the relationship with customers handled by your team.
· Resolving customer complaints quickly and efficiently.
· Keeping customers updated on the latest products in order to increase sales.
· Meeting with managers in the organization to plan strategically.
· Expanding the customer base by upselling and cross-selling.
· Understanding key customer individual needs and addressing these.
· Conducting business reviews using ERP programs.
· Knowing your competition and strategizing accordingly.
· Involvement in optimizing of social media campaigns and blog
· Coordination with vendors/agencies for creative artworks
· Managing digital platforms
· Coordinating with sales team for orders, follow up on payments etc.
· Content development for newsletters, brochures, catalogues etc.
· Managing team meeting and review the progress
· Organizing events for customers, vendors and team
· Preparing and drafting agreements, closure on deals and partnership with clients.
Requirements:
A bachelor's degree in administration/marketing or a related field.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
Key Skills: Customer Relation, Customer care, Marketing, naukri, Social media, upselling, cross selling, MS Office, Digital platforms. Monster.
