Job Description- 

• Understand client needs, develop and deliver products to address customer requirements, seek feedback from clients on services provided, and constantly monitor and review quality benchmarks/norms to ensure the highest level of customer satisfaction.
• Propose new concepts, collections and products to customers.
• Coordinate with design dept. for new R&D. Research work and make presentations on trends, looks and sourcing for new sample line development.
• Create effective sales strategies to meet monthly sales and collection targets and Generating Leads as per set targets for week/month.
• Continuous need identification and presenting of relevant business proposals in coordination with the Sales team to increase the share of Available / Existing Business.
• Making Excel sheets for pricing and managing contracts, invoicing, billing and collections.
• Collaborate with all relevant units (production, diamond departments, design, and accounts) for streamlining and monitoring the management of all orders.
• Attending jewellery exhibitions for buying/research and visiting old and new customers for sales.

Skills-

• Proficiency with MS Office
• Background in customer service
• Jewellery industry knowledge is a plus along with good understanding of diamond jewellery, diamonds and sales process
• Excellent communication skills and negotiation skills
• Proven experience as a Customer Relationship Manager.
• Proven track record of meeting and exceeding targets.