Khandelwal Jewellers: IT Specialist with ACME Software

Position Summary:

We are looking for an IT Technician with specialized knowledge of ACME software to handle various IT support tasks, including software installation, troubleshooting, system maintenance, and user support. The ideal candidate will have strong technical skills, a deep understanding of ACME software, and a passion for solving technical issues in a fast-paced environment.

Key Responsibilities:

• Provide technical support for ACME software applications, including installation, updates, and troubleshooting.
• Resolve hardware and software issues reported by employees and end-users.
• Perform system diagnostics and implement fixes to ensure seamless operations.
• Assist with the maintenance and upgrading of computer hardware, software, and network systems.
• Document and track IT support tickets, ensuring timely resolution and customer satisfaction.
• Collaborate with other IT team members to manage and monitor system performance.
• Offer training and guidance to staff on the effective use of ACME software.
• Perform regular system backups and data recovery when necessary.
• Stay up-to-date with the latest developments in ACME software and related technologies.

Qualifications:

• Proven experience as an IT Technician, IT Support Specialist, or similar role.
• In-depth knowledge and hands-on experience with ACME software.
• Strong understanding of computer hardware, operating systems, and networking.
• Experience with troubleshooting software and hardware issues.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem-solving mindset with attention to detail and accuracy.