Job Description

• To measure effectiveness and efficiency of operational processes both internally and externally and continuously finds ways to improve
• To lead and mentor all store employees
• To ensure that the staff meet or surpass organisational and sales goals
• To oversee daily operations and make adjustments as necessary
• To provide timely, accurate and complete reports on the operating condition of the stores under direct supervision
• Will be responsible for gross margin, timely deliveries of customer orders, customer satisfaction and customer enquiries
• To enforce strict stock control procedures and ensure that Inventory levels are maintained
• To ensure that all HR policies are adhered to (including daily roster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organisation's HR Manual

Skills

• Must have exp of handling operations
• Staffing
• Retail management 
• Account handling
• Recruitment management