🛠️ Service Operations & Delivery Manage regional service centers and network service requirements Ensure high-quality servicing of jewellery (repairs, modifications, resizing, etc.) Drive reduction in service lead time and cost optimization Monitor and improve service TAT across all stores in the region 💎 After-Sales Service Excellence Ensure quality standards in repair and modification services Drive revenue through jewellery modification services Implement structured processes and methodologies for service delivery 👥 Karigar & Vendor Management Anchor Karigar recruitment and skill development programs Develop and manage service vendors within the region Ensure vendor lead times, payments, and material reconciliation 📦 Operations & Inventory Management Oversee day-to-day operations of Regional Service Centers (RSC) Manage service inventory and ensure accuracy Implement lean principles to improve service efficiency 🔗 Cross-Functional Coordination Coordinate with internal teams (commercial systems, technical services, supply chain) Work closely with manufacturing teams to address product defects Provide feedback for preventive quality improvements 📊 Customer Experience & Complaint Resolution Act as first point of contact (SPOC) for product-related customer complaints Ensure timely resolution and high customer satisfaction Drive NPS (Net Promoter Score) and CSAT improvements 🏬 Franchisee & Market Management Manage franchisee service operations and resolve service-related issues Drive service-related initiatives across franchise network Act as Voice of Customer (VOC) by sharing market and product feedback 📈 Market Insights & Analysis Continuously monitor competitor service standards and market trends Provide actionable insights for service and product improvements