Reia Diamond Jobs: CRM Executive in Bangalore

Responsibilities:

• Manage and maintain the CRM system to ensure up-to-date customer information.
• Handle customer inquiries and provide timely responses.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Analyze customer data to identify trends and opportunities for improvement.
• Collaborate with sales and marketing teams to create targeted campaigns.
• Prepare regular reports on CRM activities and performance metrics.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in a CRM role, preferably within the retail or luxury sector.
• Strong understanding of CRM software and tools.
• Excellent communication and interpersonal skills.
• Ability to analyze data and generate actionable insights.
• Detail-oriented with strong organizational skills.