Advanced Client Advisory Conduct personalized consultations for engagement and bridal clients Guide clients on solitaires, setting styles, custom ring designs Explain diamond certification (GIA/IGI), clarity, cut, color, and carat in detail Handle premium and high-ticket transactions confidently Target Achievement & Category Growth Drive ring category revenue for the store Upsell from bands to solitaires and higher carat options Build repeat clientele and referral business Follow up with hot leads and appointments Customization & Design Coordination Coordinate with design and production teams for custom ring orders Assist clients in selecting metal, stone size, and mount design Ensure timely delivery and quality checks Leadership & Mentorship Guide junior ring experts and floor sales staff Share product knowledge and sales techniques Support store manager during peak customer hours Store Support Maintain category presentation standards Monitor fast-moving SKUs and suggest replenishments Ensure SOP and security compliance