1. Smooth Studio Operations • Ensure all customer appointments (walk-in, regular, virtual) are conducted efficiently and on time. • Maintain studio ambiance, display hygiene, and in-studio experience as per luxury standards. 2. Pre-Visit CRM Management • Monitor and respond to leads from Instagram, WhatsApp, and web channels. • Ensure all inquiries are promptly acknowledged and converted into booked visits. • Assign and track lead responses to the right team members. 3. Post-Visit CRM Management • Handle all client follow-ups for order updates with accurate and updated information from the system. • Ensure clients receive timely and professional communication throughout production and delivery. 4. Sales Target Ownership & Performance Tracking • Own store targets and team targets. • Track and follow up on progress daily and weekly. • Maintain performance dashboards including: Conversion Rate, Revenue Booked, Average Order Value (AOV). 5. Team Leadership & Development • Lead and motivate the studio team (sales & support). • Conduct goal alignment briefings, learning & development sessions, and skill roleplays. • Mentor team members on career growth and motivation. 6. Studio Scheduling & Activity Planning • Manage team rosters to optimize work hours. • Plan training, improvement tasks, and marketing activities during lean hours. 7. Product Quality Checks • Conduct final product quality via head office team • Collaborate with the fulfillment head to report feedback accurately. 8. Studio Data Management • Ensure accurate and timely update of all required studio data points (leads, orders, visits, follow- ups). • Maintain system hygiene daily to support seamless reporting. 9. Reporting & Insights • Prepare weekly and monthly performance reviews highlighting: • - What went well, what didn’t, and why. • - Trends, bottlenecks, improvement areas. • - Suggestions for action. 10. Operational Improvements (Good to Have) • Proactively identify gaps in execution or customer experience. • Suggest or help co-create new SOPs for improved studio functioning based on experience.

1. 8–12 years of premium/luxury retail experience; minimum 3 years as Store Manager/Store Head. 2. Prior experience in fine jewellery strongly preferred; diamond/precious stones knowledge is a plus. 3. Strong command of sales analytics, CRM, and MS Excel; familiarity with POS/ERP systems. 4. Excellent communication in English, Hindi; Marathi is an advantage. 5. Proven track record of meeting/exceeding sales targets and managing HNI clients. 6. High integrity and discipline in handling high-value inventory and cash. 7. Flexible to work retail hours, weekends, and key festive seasons.