Responsibilities
1. Smooth Studio Operations
• Ensure all customer appointments (walk-in, regular, virtual) are conducted efficiently and on time.
• Maintain studio ambiance, display hygiene, and in-studio experience as per luxury standards.
2. Pre-Visit CRM Management
• Monitor and respond to leads from Instagram, WhatsApp, and web channels.
• Ensure all inquiries are promptly acknowledged and converted into booked visits.
• Assign and track lead responses to the right team members.
3. Post-Visit CRM Management
• Handle all client follow-ups for order updates with accurate and updated information from the system.
• Ensure clients receive timely and professional communication throughout production and delivery.
4. Sales Target Ownership & Performance Tracking
• Own store targets and team targets.
• Track and follow up on progress daily and weekly.
• Maintain performance dashboards including: Conversion Rate, Revenue Booked, Average Order
Value (AOV).
5. Team Leadership & Development
• Lead and motivate the studio team (sales & support).
• Conduct goal alignment briefings, learning & development sessions, and skill roleplays.
• Mentor team members on career growth and motivation.
6. Studio Scheduling & Activity Planning
• Manage team rosters to optimize work hours.
• Plan training, improvement tasks, and marketing activities during lean hours.
7. Product Quality Checks
• Conduct final product quality via head office team
• Collaborate with the fulfillment head to report feedback accurately.
8. Studio Data Management
• Ensure accurate and timely update of all required studio data points (leads, orders, visits, follow- ups).
• Maintain system hygiene daily to support seamless reporting.
9. Reporting & Insights
• Prepare weekly and monthly performance reviews highlighting:
• - What went well, what didn’t, and why.
• - Trends, bottlenecks, improvement areas.
• - Suggestions for action.
10. Operational Improvements (Good to Have)
• Proactively identify gaps in execution or customer experience.
• Suggest or help co-create new SOPs for improved studio functioning based on experience.
Requirements
1. 8–12 years of premium/luxury retail experience; minimum 3 years as Store Manager/Store Head.
2. Prior experience in fine jewellery strongly preferred; diamond/precious stones knowledge is a plus.
3. Strong command of sales analytics, CRM, and MS Excel; familiarity with POS/ERP systems.
4. Excellent communication in English, Hindi; Marathi is an advantage.
5. Proven track record of meeting/exceeding sales targets and managing HNI clients.
6. High integrity and discipline in handling high-value inventory and cash.
7. Flexible to work retail hours, weekends, and key festive seasons.
- Retail Sales Executive
- Luxury customer experience
- Sales closing techniques
- Consultative Sales
- Customer Support
- POS systems
Education
Minimum Bachelors Degree and Fluency in English
