TJ Impex Jewellery Job: CRM Executive

Key Responsibilities:

• Manage and maintain the company's CRM system to ensure effective data management and customer relationship strategies.
• Develop and implement customer retention strategies to enhance customer loyalty and satisfaction.
• Analyze customer feedback and market trends to improve service and product offerings.
• Collaborate with sales, marketing, and production teams to align customer engagement activities with business goals.
• Prepare and present reports on customer insights, sales activities, and business performance to senior management.
• Handle customer inquiries, complaints, and feedback promptly and professionally.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years experience in CRM or customer service roles, preferably in the jewellery or luxury goods industry.
• Strong understanding of CRM software (e.g., Salesforce, Zoho CRM) and database management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and translate insights into actionable business strategies.
• Proactive, with strong problem-solving abilities and attention to detail.