Uma Ornaments jobs: CRM HOD in Mumbai

Manage customer lifecycle, client engagement, retention, and post-sales communication through structured CRM operations.

1. Maintain and segment customer data in CRM systems 2. Plan and execute SMS, WhatsApp, email follow-up campaigns 3. Track repeat business and engagement metrics 4. Manage post-sales service, complaint resolution, and feedback 5. Coordinate with sales, marketing, and store teams 6. Generate analytical reports on customer behavior & business contribution 7. Improve customer experience and retention strategies 8. Manage loyalty programs and VIP customer communication