This position will provide daily support to a team of 5-7 Store Managers and offer ongoing leadership, motivation and development. They are responsible for recruiting, mentoring, coaching, training, communication, alignment, and holding team members accountable to the LKS Gold House expectations. The Business Head will also act as the store ambassador to provide each client with an unforgettable experience.
This role will report directly to the CEO/COO.
Job Duties and Responsibilities:
- Performs daily inspections and tasks to ensure all areas of the stores are clean, organized, and following protocol(s).
- Monitors and analyzes financial and operational KPIs to identify areas of opportunity and set the store up for consistently strong performance.
- Meets one-on-one weekly with each store manager to ensure KPI’s are followed and offers coaching and support to drive success.
- Provides effective individual performance evaluations and recognition programs and awards.
- Authorizes new hires, promotions, employee status change and terminations with Store Managers.
- Presents their stores performance, trends, areas of opportunity to leadership team regularly and collaborates on strategies to drive long-term growth for the stores and company.
Position Requirements
- Atleast MBA or Graduate.
- Preferred only Male candidates only.
- 10+ years of experience in Retail Jewellery Chain particularly from the top competitors in the industry.
- 5+ years of management experience.
- 5+ years managing sales targets.
- Experience providing high-end customer service and managing customer concerns.
- Track record of success in a high performance driven work environment.
- Excellent interviewing skills and tapping the right talent for the organization.
- Proven ability to collaboratively develop and implement new sales strategies.
- Ability to work in an ambiguous and rapidly changing work environment and beat the expectations.
- Strong analytical, reasoning and interpersonal skills.
- Attention to detail and heavily customer focused.
- Outstanding written and verbal communication skills.
Preferred Requirements
- Bachelors Degree in Business or related field.
- Jewellery and Diamond experience.
- Experience managing team members in a Retail Environment is a must.
- Experience managing 50CR+ in top live revenue.
- Must be Fluent in English and atleast one or more regional languages.
Interview Process
HR Round (First round will be with Mr. Kalyan(Consultant to LKS)).
Face to Face Technical Round.
This is Leadership level role and strong references from the industry is a must.
