We are looking for Customer Support Executive for DP World at Hyderabad location.

Job description

• Updation of Forwarder s DAR & sends that to respective forwarder & customers. 
• Updation DAR & send to respective shipping line offices. 
• Once stuffed container comes to ICD with original Papers, handover to concerned person. 
• Weighment slip / Buffer shifting / Examination shifting / labor arrangement coordination with SIC. 
• Shipping line seal & safety seal management with CHA. 
• In case shipping line seal is missed, coordination with line for the arrangement of new seal for CHA. 
• Container selection coordination with our field staff. 
• Liaison with client/ Forwarders regarding their dispatch plan for next day. 
• Empty repo plan share & coordination with TPT desk. 
• Factory stuffing & DE stuffing plan share with TPT desk. 
• Container placement job order arrangement from line surveyor & handover to TPT desk. 
• Export load plan preparation after discussion with seals team. 
• Sharing of Export load plan with Ops team for railing. 
• Updating systems
• Ensuring business continuity of shipper / forwarder
• Sending railing status
• Managing customer queries, requests, complaints.
• MIS Report generation 

Key Skills: Customer service, Freshers World, Report Generation, MIS, Logistics, Dispatch, Operations,naukri, indeed.