As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.
Outbound calling to US business decision-makers (approx. 250–300 calls/day)
Conduct structured discovery conversations to understand business needs
Pitch value propositions and qualify high-quality sales opportunities
Drive sales meetings, follow-ups, and conversions
Handle objections confidently and professionally
Share solution decks / proposals and respond to product or service queries
Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
3–6 years of experience in US / International Collections (Night Shift mandatory)
Experience handling B2B or high-value international accounts
Excellent spoken English (neutral or American accent preferred)
Strong confidence speaking with US senior stakeholders
Proven ability to work under revenue-linked targets
Strong objection handling, negotiation, and follow-up discipline
Willingness to work Mon–Fri US night shift from BKC (on-site)
Candidates with only domestic or non-US process experience will not be considered
International Collections with settlement or retention exposure
US B2B Inside Sales / Appointment Setting experience
Good communication skills in English are required.
Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
