Grown Diamond: Sr. Collections Specialist – US Process (B2B Voice)

Outbound calling to US business decision-makers (approx. 250–300 calls/day) Conduct structured discovery conversations to understand business needs Pitch value propositions and qualify high-quality sales opportunities Drive sales meetings, follow-ups, and conversions Handle objections confidently and professionally Share solution decks / proposals and respond to product or service queries Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

3–6 years of experience in US / International Collections (Night Shift mandatory) Experience handling B2B or high-value international accounts Excellent spoken English (neutral or American accent preferred) Strong confidence speaking with US senior stakeholders Proven ability to work under revenue-linked targets Strong objection handling, negotiation, and follow-up discipline Willingness to work Mon–Fri US night shift from BKC (on-site) Candidates with only domestic or non-US process experience will not be considered

International Collections with settlement or retention exposure US B2B Inside Sales / Appointment Setting experience Good communication skills in English are required. Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)