Marketplace Management Manage end-to-end operations for Etsy, Amazon, Alibaba & website sales Create and optimise product listings (titles, descriptions, keywords, pricing) Upload jewellery images, certificates, specifications & compliance details Monitor listing performance and improve conversion rates Order & Inventory Management Handle order processing, shipping coordination, and delivery tracking Coordinate with production & dispatch teams for timely fulfilment Maintain accurate inventory across all platforms Manage returns, cancellations, and customer queries professionally Pricing, Promotions & Sales Growth Plan discounts, offers, and campaigns for festive & promotional periods Analyse competitor pricing and market trends Support paid promotions and sponsored listings on marketplaces Customer Communication Respond to buyer inquiries, reviews, and feedback Resolve complaints and ensure high seller ratings Maintain brand tone and premium customer experience Reporting & Compliance Prepare daily/weekly sales reports and performance dashboards Ensure compliance with marketplace policies and jewellery regulations Coordinate documentation for exports (if applicable)