TBZ job: Store Manager in Mumbai

We are looking for a dynamic and result-driven Store Manager to lead end-to-end retail store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate will have strong leadership skills, deep understanding of jewellery retail, and the ability to manage high-performing teams while achieving business targets.

1. Store Operations Management Oversee complete store operations including opening/closing, compliance, and security Ensure adherence to brand SOPs and retail standards Maintain high standards of visual merchandising and showroom presentation Monitor daily store performance and operational efficiency 2. Sales & Revenue Growth Drive monthly, quarterly, and annual sales targets Develop and implement sales strategies and promotions Track KPIs such as conversion rate, average ticket size, and footfall Ensure effective upselling and cross-selling by the team 3. Team Leadership & Development Lead, mentor, and motivate a team of sales executives and floor staff Conduct regular training on product knowledge and sales techniques Monitor individual performance and provide feedback Build a high-performance, customer-focused culture 4. Customer Experience & Relationship Management Ensure delivery of a premium and personalized customer experience Handle escalations and high-value/VIP clients Drive customer retention through relationship-building initiatives Monitor customer feedback and implement improvements 5. Inventory & Stock Management Oversee inventory planning, stock audits, and reconciliation Ensure stock availability and minimize shrinkage Coordinate with warehouse and merchandising teams Maintain accurate records in ERP systems 6. Reporting & Business Analysis Prepare daily, weekly, and monthly sales and performance reports Analyze trends, competitor activity, and market insights Provide actionable inputs to management for growth

5-8 years of experience in retail store management (jewellery/luxury preferred) Proven track record of achieving sales targets and managing teams Strong leadership, communication, and interpersonal skills Excellent understanding of retail KPIs and customer behavior Experience in handling high-value transactions and premium clientele Proficiency in ERP systems and MS Excel

Graduate in any discipline (Mandatory) MBA / Retail Management (Preferred) Certification in Retail / Luxury Sales is an added advantage