The position will be responsible
For achieving the sales target which is being assigned to the branch and
to ensure all the process and policies which are implemented in the shop.
To act as a point of contact between the branch employees and the back office.
To implement and suggest new marketing events which will help in increasing the branch sales.
To ensure discipline is maintained within the branch.
AREA OF RESPONSIBILITY:
Sales: Key Activities/Elements-
Responsible to achieve the branch sales target which is being assigned by the organization.
Responsible to communicate the individual target to all the employees in such a manner that business linearity is being maintained.
Responsible to communicate and take approval from the management on the sales plan / strategy to achieve the sales target.
Responsible to achieve the target on BCS & BDD of the entire branch.
Ensure not more than 5% of Bishi accounts are closed at the year end.
Responsible to increase the diamond sales and achieve the carat sales target as assigned by the management.
Responsible to create analysis and various reports as required by the management.
Productivity & Growth: Key Activities/Elements-
Responsible to create, and take approval from the management regarding the sales strategy.
Ensure to coordinate and communicate with other departments while preparing the sales strategy, so that the strategy can be accurate to the maximum extent. Responsible to communicate to all employees regarding the finalized sales strategy. Responsible to take continuous reviews on the implementation and progress of the sales strategy.
Responsible to maintain a database of footfall of customer and the conversion ratio. Responsible to 100% adherence to processes that have been implemented by the organization.
Responsible to take continuous reviews as per the pre defined timelines with the individuals in order to understand where they stand in terms of their target. Responsible to maintain the skill matrix for all the sales person, and update the same on a continuous basis.
Responsible to update oneself on the technology aspect, on introduction of any new technology the transition is smooth.
Financials: Key Activities/Elements-
Ensure debtors amount is maintained to the minimum in order to ensure that the financial condition of the branch is maintained at all times.
Ensure stock ageing report maintained and not more than 5% of the stock is older than 90 days.
Ensure that stock is rotation is done as per pre the defined plan.
Ensure there is no stock damage at any of the counters.
Ensure to conduct continuous analysis about the requirements of the customer and the stock which is not getting sold.
Customer Satisfaction: Key Activities/Elements-
Responsible to maintain VIP customer database and be in touch with them whenever new schemes or offers are launched.
Responsible to understand the customer requirements and accordingly show them the ornaments.
Responsible to communicate accurate and correct information to the customers regarding schemes, tax, rules and regulations.
Responsible to give a customer delight and satisfy the customer so that the customer becomes a loyal customer of the organization.
Responsible to escalate the issues related to customer to the Sales Manager in case the issue is not getting solved.
Team Management: Key Activities/Elements-
Responsible to act as HR for all the branch employees.
Responsible to act as point of contact between the branch employees and the back office.
Responsible to conduct periodic performance review with all the employees as per the pre defined timelines.
Responsible to do training need identification of all the branch employees. Responsible to coordinate with HR and implement the finalized Individual Development Plan (IDP) for all the resources.
Enabler: Key Activities/Elements-
Responsible to oversee the entire administration of the branch.
Responsible to coordinate with the operations manager for the smooth working of the branch.
Ensure to communicate with the Management regarding the continuous progress about the branch performance.
KNOWLEDGE, SKILLS AND ABILITIES: Education level and/or relevant experience(s)- Graduate in any stream.
10 - 12 years of experience in the relevant field and role.
Knowledge and skills (general and technical)-
Good Communication skills.
Knowledge of company’s product.
Ability to develop relationships with customers, associates and management.
Location: Pune(Raviwar Peth)
Experience: 10 - 12 years of experience in Retail and Jewellery Industry required. 7LPA Benefits and Perks: Attractive incentive structure. Mediclaim Policy.
