Key Responsibilities

• Handle incoming customer queries via phone, email, chat, and social media in a polite and professional manner.
• Provide accurate product information, order status updates, and after-sales support.
• Resolve customer complaints efficiently and follow up to ensure complete satisfaction.
• Maintain records of customer interactions and transactions.
• Coordinate with internal departments (sales, logistics, etc.) to resolve issues quickly.
• Collect customer feedback and share insights to improve our products and services.

Requirements

• Bachelor’s degree or equivalent preferred.
• Prior experience in customer service (jewelry/fashion industry preferred).
• Excellent verbal and written communication skills in English and Hindi. Knowledge of Marathi is a plus.
• Strong problem-solving abilities and attention to detail.
• Proficient with MS Office and customer service software (CRM tools).
• Positive attitude and ability to work well in a team.